OpenAI's browser launch today? The internet just got arms and legs.
Think about what we've been doing for 30 years. Google. Click. Compare. Fill out forms. Click some more. It's the digital equivalent of walking to the library, pulling cards from the catalog, finding books, taking notes.
In 24 months, that entire interaction model dies.
You'll say "book my trip." The agent does the clicks. You get the confirmation. Done.
This isn't automation. It's the complete dissolution of the interface layer. Remember when we debated whether mobile would kill desktop? We were asking the wrong question. The real disruption wasn't the device—it was the interaction model.
Now we're doing it again. Except this time, the interface itself disappears.
Travel sites showing you 500 flight options? Dead.
E-commerce with endless product comparisons? Gone.
Insurance forms asking for your birthday 17 times? Extinct.
Real estate sites you browse for months? Why?
You won't "go to" a travel website. You'll just get the trip.
Here's what financial services needs to understand: Every digital property you've built assumes humans will navigate it. Every conversion funnel. Every user journey. Every A/B test optimizing button colors.
All obsolete when the user never sees the page.
The enterprises still perfecting their checkout flows? They're optimizing horse carriages while everyone else is building rockets.
Don't think in nouns (websites, apps, platforms).
Think in verbs (book, find, buy, solve).
The next $100B companies won't have homepages. They'll have outcomes.
The web is shifting from human browsing to agent doing.
And just like that, 30 years of UX best practices became archaeology.
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